Refund Policy

Refund Window

Eligible purchases may be refunded when the request is submitted within 7 calendar days of the relevant purchase.

Eligibility

A request is generally eligible when:

• It is submitted within the refund window.
• Fewer than 20 generation tasks have been created after the purchase.
• Fewer than 20 purchased credits have been consumed after the purchase.
• The account has not abused the refund process or violated our Terms of Service.

Reaching either usage threshold means the purchase has normally been substantially consumed and may no longer qualify for a refund.

Subscriptions

Canceling a subscription stops future renewals but does not automatically refund the current billing period. A newly renewed order may still be reviewed under the same refund window and usage rules.

How to Request a Refund

Contact support with the account email and the relevant order number. We may request additional information needed to verify the purchase and usage.

Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and issuing bank.